Shipping policy

Shipping Policy

 

Free Shipping (Australia-Wide)


Quipt offers free delivery across VIC, NSW, ACT, QLD, SA, WA, and TAS. 
Standard delivery fees apply to orders sent to the Northern Territory.


Large Orders

For large or bulky orders requiring pallet/skid delivery, we may deliver to your nearest depot for collection. If this applies to your order, our team will contact you directly.

 

 

Processing & Dispatch


Orders are processed within 1–3 business days (Monday–Friday), excluding public holidays.

Once processed, orders are collected by our carriers Monday to Friday.

Estimated delivery times:

  • Metro areas: 3–5 business day

  • Regional or remote: 5–10 business days


Delays may occur during peak periods or high-volume seasons.

 

Holiday Dispatch Closure

Warehouse closed: Friday 20 December – Monday 9 January 2026

All orders placed during this time will be dispatched from Monday 9 January onwards.
For urgent queries, contact: support@getquipt.com.au

 

Damaged or Lost Deliveries


Quipt is not liable for items lost or damaged in transit. If your order arrives damaged:

  • Keep the original packaging

  • Take clear photos of the damage

  • Email your photos and order number to support@getquipt.com.au

We’ll assist in lodging a claim with the carrier. Once resolved, a replacement will be issued if approved.

 

 

Incorrect Addresses & Delivery Issues

Please ensure your shipping address is correct before checking out.
Quipt is not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Lost packages where the delivery is marked “delivered” by the carrier

  • Theft or misplacement after delivery


If you realise you’ve entered an incorrect address, contact us ASAP before your order is processed.

 

 

Questions?

For help with your order or delivery, contact:
support@getquipt.com.au