Shipping Policy
Shipping Policy
Free Shipping (Australia-Wide)
Quipt offers free delivery across VIC, NSW, ACT, QLD, SA, WA, and TAS.
Standard delivery fees apply to orders sent to the Northern Territory.
Processing & Dispatch (18th Dec until 12th Jan 2026)
Our team will be working reduced hours for Christmas Holidays. All orders will be processed/dispatched within 5 business days (Monday–Friday) from date of order, excluding public holidays.
Once dispatched, estimated delivery times are as follows:
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Metro areas: 3–5 business day
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Regional or remote: 5–10 business days
Delays may occur during peak periods or high-volume seasons.
Processing & Dispatch (all other times)
Orders are processed within 1–3 business days (Monday–Friday), excluding public holidays.
Once processed, orders are collected by our carriers Monday to Friday.
Estimated delivery times:
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Metro areas: 3–5 business day
-
Regional or remote: 5–10 business days
Delays may occur during peak periods or high-volume seasons.
Large Orders
For large or bulky orders requiring pallet/skid delivery, we may deliver to your nearest depot for collection. If this applies to your order, our team will contact you directly.
Damaged or Lost Deliveries
Quipt is not liable for items lost or damaged in transit. If your order arrives damaged:
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Keep the original packaging
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Take clear photos of the damage
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Email your photos and order number to support@getquipt.com.au
We’ll assist in lodging a claim with the carrier. Once resolved, a replacement will be issued if approved.
Incorrect Addresses & Delivery Issues
Please ensure your shipping address is correct before checking out.
Quipt is not responsible for:
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Delays due to incorrect or incomplete addresses
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Lost packages where the delivery is marked “delivered” by the carrier
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Theft or misplacement after delivery
If you realise you’ve entered an incorrect address, contact us ASAP before your order is processed.
Questions?
For help with your order or delivery, contact:
support@getquipt.com.au
